|
Our frequently asked questions are listed below to
provide you with a quick response to your questions.
Do
you have a catalog?
At this time we do not offer a printed catalog.
All of
our products are
available online at Click here for downloadable catalog
Return to FAQ
Do
you ship internationally?
Yes, we do ship internationally. You must
contact us before placing an order higher shipping
cost will apply. International orders are shipped at
your own risk. Once it leaves the
country we are not responsible for your order , due to
the fact that in most cases USPS does not offer
insurance on international orders. We can only provide proof
such as a certificate of
mailing proving we shipped it.
Return to FAQ
How
much do you charge for Shipping Handling?
The minimum charge for shipping and handling is
$4.95. We charge a flat rate fee for shipping
and handling for orders shipped to most locations
in the US.
On select unfinished wooden products you must
contact us for shipping and handling cost which is based
on weight and location.
Return to FAQ
How long
does it take to ship the order?
Most orders are shipped within
1-3 Business Days.
Large 48 case orders may take up to 4-5 business days.
We normally ship orders US Postal Service or UPS.
If you
desire 2nd day services or air services you will have to
contact us. Additional shipment charges will apply.
Return to FAQ
What methods
of payment do you accept?
We accept Pay Pal Payments. We will also accept
check or money orders. To down load a order
form click here you must have a adobe reader to open
it. For a free adobe reader to open the form.. go to www.adobe.com.
Sorry but we do not
accept C.O.D or American Express
orders.
Return to FAQ
Can
you take my credit card information over the Phone?
No, we do not take credit card information over
the phone. We use Pay Pal for all credit card
transactions.
Pay Pal takes steps to ensure that all
online orders are secure and safe from theft and
tampering. If you are not comfortable with using your
credit card on-line to make purchases you can send a
check.
Return to FAQ
Do you sell Wholesale?
We sell at discount and on select items
wholesale prices as listed on the website.
Return to FAQ
How
do I order the Wooden Products?
To order the wooden products you
will have to contact us.
Include your state and zip code and the amount you are
interested in purchasing so that we can determine
shipping and handling fee's. Send your email to: sales_orders@rnllee.com
Claims inspector will be contacted from appropriate
shipping company to determine the validity of claim, all
original packing material and boxes must be kept
"as received" for inspection. failure to
comply will result in void of damaged goods claim.
Return to FAQ
Return
Policy / Shortages / Damage Claims
Any claims for returns, Shortages, Damages must be made within 5
business days of
receiving the product ( 5 day period is
based on scheduled delivery date as determined by
delivery company said package was handled by).
We not responsible for shipping costs on exchanges or
returns unless we shipped you an incorrect item.
Damaged goods claims, shortages, must be made within 5 business days
of receiving item
( 5 day period is based off of
scheduled delivery date as determined by delivery
company said package was handled by).
Claims inspector will be contacted from appropriate
shipping company to determine the validity of claim, all
original packing material and boxes must be kept
"as received" for inspection. failure to
comply will result in void of damaged goods claim.
Return to FAQ
|
